General terms

Eligibility and lawful use

Services are intended for businesses and authorized representatives who can form binding contracts under Malaysian law. Use of ITNowLegal services must comply with applicable laws and must not facilitate unlawful activities or misuse of legal advice in ways that contradict professional obligations.

Clients must be at least 18 years old or represented by an authorized adult acting on behalf of a corporate entity. Where a minor is involved, lawful representation must be documented.

Services must be used for lawful purposes only. Examples of prohibited uses include seeking advice to facilitate fraud or evade regulatory obligations.

ITNowLegal delivers services from Malaysia and tailors advice to Malaysian law unless a cross-border engagement is explicitly agreed and scoped; international matters may require local counsel in other jurisdictions.

Accounts and access

Access to client portals and document repositories requires an account. Account holders must provide accurate information and keep credentials secure. Case note: when a company appoints multiple representatives, access levels are assigned by the primary contact to reflect operational roles.

Clients must keep account and contact information current. Accurate records help avoid missed deadlines or incorrect filings in practical case work such as corporate filings or IP renewals.

You are responsible for maintaining the confidentiality of account credentials. Notify ITNowLegal promptly if you suspect unauthorized access so we can take appropriate protective steps.

Accounts and service rights are personal to the business or individual named and cannot be transferred without our prior written consent.

If you believe your account has been compromised, notify ITNowLegal immediately and follow any security procedures we provide. Timely notification assists in mitigating potential harm in active engagements.

We may suspend account access where required to protect data, comply with legal obligations, or while contribute suspected breaches. Suspension may be applied to specific services or the entire account depending on the situation.

Scope of services

ITNowLegal provides legal advisory, contract drafting, compliance checks and dispute support focused on the needs of IT companies. Engagements are scoped in written engagement letters describing deliverables, timelines and applicable fees. Example scenarios: subscription counsel for a software-as-a-service provider, due diligence for a technology commitment, and targeted contract reviews before launches.

We may modify service offerings or methods of delivery. Existing engagements will continue under agreed terms unless amendments are mutually accepted in writing. Changes are communicated through client channels and ITNowLegal.club.

Service availability may vary due to resource constraints, legal holidays, or third-party dependencies. We aim to schedule work to meet client requirements but do not promise uninterrupted availability.

Usage rules

When using ITNowLegal services, clients must follow practical rules designed to protect confidentiality, quality of advice and legal compliance.

• Provide necessary information promptly and accurately to allow timely and effective legal work.
• Respect confidentiality obligations and do not share secure access credentials.
• Use delivered materials only as permitted by the engagement; do not republish or redistribute without consent.
• Do not submit malicious code or material that could harm systems or contravene laws.
• Cooperate with reasonable requests for clarification or additional documentation during an engagement.
• Notify us of conflicts of interest or related-party matters that may affect independent advice.
• Follow dispute resolution steps before escalating to formal proceedings where appropriate.

Client-provided content

Clients may upload or supply documents, code samples and business information to support legal work. Such materials are handled in accordance with confidentiality obligations and the scope of the engagement.

Clients retain ownership of materials they provide to ITNowLegal. We will not claim ownership of client-supplied content, subject to any limited usage rights granted to deliver services.

By providing materials, you grant ITNowLegal a non-exclusive, limited license to use, reproduce and store the content solely for purposes of performing the agreed services and complying with legal obligations.

Clients represent that they have rights to supply the materials and that such materials do not infringe third-party rights or contain unlawful content. Practical case: for source code reviews, clients should confirm licensing to avoid introducing third-party IP risk.

Upon request and subject to retention obligations, we will remove client-supplied content from active systems; archival or backup copies may remain for legal or audit purposes.

Intellectual property

IP created by ITNowLegal exclusively for a client under a paid engagement will be assigned or licensed as described in the engagement letter. Pre-existing templates and tools used across clients remain ITNowLegal property unless explicitly transferred.

• Clients may not copy or redistribute ITNowLegal proprietary templates without written permission.
• Where bespoke documents are created, ownership or license terms will be set out in the engagement agreement.
• Use of our IP beyond the agreed scope may result in additional fees and restrictions.

Paid services and fees

Fees for legal services are specified in engagement letters. Billing models include fixed fees for discrete projects, hourly rates for advisory work, and subscription packages for ongoing counsel. Example: a flat fee for preparing standard SaaS terms; monthly subscription for continuous compliance advice.

Pricing reflects the scope, complexity and resource commitment of each engagement. Estimates are provided based on known information; unforeseen complexity may lead to revised estimates, communicated before additional work proceeds.

Payments are due as set out in invoices or the engagement letter. Acceptable methods are described in the invoice. Late payments may incur administrative fees or suspension of services after prior notice.

Subscription services renew as described in the subscription terms. Cancellation and scope changes are handled per the subscription agreement and require notice as specified in that agreement.

Refunds for paid services are assessed case by case and described in the engagement terms. Practical scenarios for partial refunds include early termination of fixed-fee projects where deliverables were not provided.

Either party may terminate an engagement in accordance with the termination clause. Cancellation terms, including notice periods and final billing, will be in the engagement letter.

Clients are responsible for applicable taxes, duties and levies arising from payments under the engagement. Fees are quoted exclusive of taxes unless otherwise stated.

We may adjust fees for future work with notice; existing prepaid or fixed-fee engagements remain bound by prior terms unless renegotiated.

Non-payment may result in suspension of services, collection actions and recovery of reasonable costs associated with enforcement as permitted by law.

Professional disclaimer

Information provided by ITNowLegal is legal guidance tailored to the facts presented in each engagement. It is not a substitute for formal instruction or independent legal advice in other jurisdictions. Case example: cross-border IP advice may require confirmation from local counsel before relying on enforcement steps abroad.

Limitation of liability

To the extent permitted by law, liability arising from our services is limited to direct losses reasonably foreseeable and directly related to the service in question, up to the amount of fees paid for that service. This limitation does not exclude liability where prohibited by applicable law. We approach each dispute by reviewing practical case facts and available remedies rather than pre-judging outcomes.

Third-party services

We may engage third-party providers for matters such as court filings, legal research platforms or expert reports. Use of third parties will be disclosed where relevant; we remain responsible for the selection and oversight of such providers in accordance with professional standards.

Termination of services

Either party may terminate an engagement for material breach or as otherwise set out in the engagement letter. Termination procedures include final invoicing, transfer of files and clear instructions on any outstanding obligations.

On termination, fees for work performed up to the date of termination become payable. We will provide reasonable assistance to transfer work to successor counsel where requested and as permitted under confidentiality obligations.

Privacy and data protection

Processing of personal data is governed by our privacy policy available on ITNowLegal.club and by applicable data protection laws. Privacy practices are incorporated into engagement terms and client onboarding procedures.

Communications and notices

Notices may be delivered by postal mail to our registered address, via email where provided in the engagement, or through the client portal. Official notices related to disputes or termination should follow the method specified in the engagement letter.

Changes to terms

We may update these terms to reflect changes in services, law or practice. Material changes affecting ongoing engagements will be communicated and, where required, accepted by clients before taking effect.

Governing law

These terms are governed by the laws of Malaysia. Any disputes arising under these terms will be subject to the jurisdiction of Malaysian courts, unless the parties agree an alternative method such as arbitration in writing.

Dispute resolution

Parties should attempt to resolve disputes amicably through negotiation and, where appropriate, mediation. If disputes cannot be resolved by these means, they may be referred to courts in Malaysia or another forum agreed in writing. Case approach: we typically seek an early fact-finding discussion to identify resolution paths before formal steps.